Frequently Asked Questions

Standard shipping typically takes 3–5 business days within the United States. Orders are processed within 1–2 business days after payment confirmation.

At this time, Vera Peptides only ships within the United States. We are working on expanding our shipping capabilities to serve international researchers in the future.

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier’s website.

Orders can be cancelled before they have been shipped. Please contact us at support@verapeps.com as soon as possible. Once an order has been dispatched, it cannot be cancelled.

Yes. Every product undergoes rigorous third-party testing including HPLC purity analysis and mass spectrometry verification. We guarantee a minimum purity of 98% for all compounds.

Yes, COAs are available for every product. You can view the status of available COAs on our COA page. If you need a specific COA urgently, please contact us directly.

Lyophilized (freeze-dried) peptides should be stored in a cool, dry place away from direct sunlight. Once reconstituted with bacteriostatic water, peptides should be refrigerated at 2–8°C and used within the timeframe specified on the product documentation.

Lyophilized (freeze-dried) peptides typically have a shelf life of 24 months when stored properly. Once reconstituted, peptides should be used within the timeframe outlined in the product documentation, usually within 30 days.

No. All Vera Peptides products are strictly for in vitro research and laboratory use only. They are not intended for human or animal consumption and are not sold as food, drugs, cosmetics, or medical devices.

All sales are final. However, we do offer refunds in cases of damaged products, incorrect items, or quality issues. Refund requests must be submitted within 48 hours of receiving your order. Please visit our Refund Policy page for full details.

Contact us immediately at support@verapeps.com with your order number and photos of the damage. We will arrange for a replacement or refund as quickly as possible.

Once a refund has been approved, it typically takes 5–10 business days to appear on your statement. Store credits are applied immediately.

You can reach our support team at support@verapeps.com. For research-specific inquiries, contact research@verapeps.com. We typically respond within 24 hours on business days.

No, you can place an order using just your email address. An order confirmation and tracking information will be sent to the email you provide at checkout.

Yes, we offer discounted pricing for bulk and institutional orders. Please contact us at support@verapeps.com with your requirements and we will provide a custom quote.